1. General Information
1.1 Website Use: By accessing and using our website, you agree to abide by the terms and conditions outlined in this document, as well as any additional policies, guidelines, or rules posted on specific sections of the website.
1.2 Eligibility: To make a purchase, you must be at least 18 years old or have the consent of a legal guardian. By placing an order, you confirm that you meet the legal age requirements in your country of residence.
2. Products and Availability
2.1 Product Descriptions: We strive to ensure all product descriptions, including images, colors, sizes, and prices, are accurate. However, we cannot guarantee that the color representation on your device matches the actual product. Variations in design may occur based on material availability or updates from suppliers.
2.2 Product Availability: All products are subject to availability. In rare cases, items may become out of stock after an order is placed. If this happens, we will notify you promptly and offer either a full refund or the option to select a different item.
3. Pricing and Payments
3.1 Pricing: Prices for products are listed in the local currency and are subject to change without notice. Any applicable taxes, shipping charges, or duties will be added at the checkout. Prices do not include any customs fees or import duties that may be applied by your local authorities.
3.2 Payment Methods: We accept various payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other available methods. Payments are processed securely through our third-party payment gateway.
3.3 Security: All transactions on our website are encrypted using SSL (Secure Socket Layer) technology to protect your financial data. We do not store sensitive payment information.
4. Orders and Shipping
4.1 Order Confirmation: Once your order is placed, you will receive an email confirmation containing the details of your purchase. This email does not constitute an acceptance of your order but merely confirms that we have received it.
4.2 Order Processing: Orders are processed within 1-2 business days from the time of purchase. Orders placed after business hours or on weekends will be processed the following business day.
4.3 Shipping: We offer domestic and international shipping. Shipping costs and estimated delivery times will be calculated at checkout. Please note that delivery times may vary based on your location and the carrier’s availability.
4.4 Tracking: Once your order ships, we will provide you with a tracking number so you can monitor its progress.
4.5 Customs and Import Duties: For international orders, customs duties and taxes may be applied by the destination country. These are the responsibility of the customer, and we recommend checking with your local customs office for information.
5. Returns and Exchanges
5.1 Return Policy: We want you to love your purchase. If you are not completely satisfied, we offer a 30-day return policy from the date of delivery. Returned items must be unused, unworn, and in their original packaging.
5.2 Exchanges: If you wish to exchange your item, please contact us within 30 days of receiving your order. Exchanges are subject to availability.
5.3 Non-Returnable Items: Personalized items, custom-made jewelry, and clearance sale items are not eligible for return or exchange unless they are faulty or damaged.
5.4 Return Process: To initiate a return or exchange, please contact our customer service team. We will provide you with instructions for returning your items. Shipping fees for returns are the responsibility of the customer unless the item is faulty or incorrect.
6. Customer Responsibilities
6.1 Account Information: If you create an account with us, you agree to provide accurate and complete information, including your name, address, email, and payment details. You are responsible for maintaining the confidentiality of your account and password.
6.2 Account Security: You agree to notify us immediately if you believe your account has been compromised or if you suspect unauthorized use of your account.
7. Intellectual Property
7.1 Content Ownership: All content on this website, including but not limited to logos, text, images, videos, and product designs, is the property of Zomorodkar or its licensors. You may not copy, reproduce, or distribute any of this content without prior written consent.
7.2 Product Designs: All jewelry designs and artwork are protected by copyright and intellectual property laws. Unauthorized use or reproduction of our designs is strictly prohibited.
8. Limitation of Liability
8.1 Product Defects: We are not responsible for any damage or injury caused by the improper use or care of our jewelry. Customers are advised to follow all care instructions provided with each product.
8.2 Website Access: We make every effort to ensure our website is available without interruption, but we cannot guarantee that the site will be free from errors, viruses, or other harmful components. We are not liable for any disruptions or damages caused by your use of this site.
9. Privacy and Data Protection
9.1 Privacy Policy: We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and store your data.
9.2 Third-Party Services: We may use third-party services, such as payment processors and shipping providers, to fulfill orders. These services may collect and process your personal data. We encourage you to review their privacy policies.
10. Amendments to the Terms
10.1 Changes: We reserve the right to modify or update these rules and regulations at any time. Changes will be posted on this page, and the updated version will be effective as of the date of posting. We encourage you to review this page regularly to stay informed.
